Refund policy
Returns & Exchanges
Do Good Paper Co.’s refund and exchange policy for non-subscription items is 10 days after receipt given the product is in its original condition. Customer must pay for return shipping.
(For subscription box policies, please scroll down to the bottom).
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at DoGoodPaperCo@gmail.com.
Clearance items
Clearance items are final sale and cannot be refunded.
Exchanges
Items can be exchanged only for the same product (SKU) and we only replace items if they are defective or damaged. To initiate an exchange request, please send us an email at DoGoodPaperCo@gmail.com. After approving your request, we will ask you to send your item to: Do Good Paper Co., 10 Malborough Rd, Markham ON L6B 0E9, Canada.
Shipping
To return your product, you should mail your product to: Do Good Paper Co., 10 Malborough Rd, Markham ON L6B 0E9, Canada
You will be responsible for paying for your own shipping costs for any refunds. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you need to return a damaged product to be exchanged, the shipping costs will not be your responsibility.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Subscription Contract
Do Good Paper Co. offers a subscription service, which includes a subscription box every 4 months. Subscribers are automatically billed approximately 10 days before the next subscription box is shipped.
Shipping is extra. Free pick-up in Markham, ON, Canada is available.
The items inside each box are not disclosed to subscribers prior to shipping. Subscribers may not ask for a refund because they do not like the items for whatever reason.
Cancellation Policy
Every subscriber has the option to cancel their subscription only after the first 3 boxes. Subscribers can do so by going into their account to cancel their subscription.
If a subscriber wishes to cancel before they have received 3 boxes, they'll need to contact Do Good Paper Co. with a reason for cancellation and Do Good Paper Co. will decide whether an exception can be made. If the request is accepted, the subscriber will be sent an invoice to pay the difference between the subscription rate and the full retail price of the box. Payment will need to be received by Do Good Paper Co. before the cancellation is processed.
To request a cancellation, please email dogoodpaperco@gmail.com within 10 days of receipt of your box. Once we have received your request, we will review and make a decision within three business days.